Where Is My Delivery?

We're sorry if an order hasn't arrived when you expected it.

While our couriers make every effort to deliver your items on time, very occasionally the delivery may arrive a day later than expected. If it still hasn't arrived after two working days, we should already know about it and should have contacted you. If for some reason we haven't, please accept our apologies and contact us as soon as possible and we'll find out what's gone wrong.

If your delivery has arrived but with one or two items missing, it might be for one of the following reasons:

1. It might be arriving separately from the rest of your order (such as large/heavy items or furniture). So please be patient.

2. The item might be out of stock in which case you should have received a backorder email detailing the expected delivery date.

3. A few items have longer delivery times. Estimated delivery times are indicated for every product on the website.

If none of these applies then call us on 01444 831038 or email us at sales@lazydoggallery.com and we'll track down the missing items.